Cancelling or changing an appointment

BACK TO MAIN INDEX

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system SystmOnline
• phone us on 020 7479 9750, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you do not attend your appointment, you will be marked as a DNA (Did not Attend). Please be aware we have a DNA policy which can be accessed via reception. If patients do not attend appointments frequently within 1year period they can be removed from the practice list or their online booking rights might be removed.  

Repeated failure to attend booked appointments is a significant waste of NHS resources.