Routine Appointments

 

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All routine appointments are available to book online. You can book them in the following ways:

  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
  • use our appointment request form PATCHS 
  • phone us on 020 7479 9750, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • face to face or telephone appointments at our enhanced access hubs
  • on a video call
  • by text or email
  • At the local pharmacy via the Pharmacy First Scheme

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We aim to get you seen by an appropriate health care professional. Our receptionists may ask you a few questions about your condition. This is to help us get you the most appropriate care for your needs.

Some appointments take longer than others. We ask for your patience and understanding if there is an unexpected delay on the day of your appointment. If you have been waiting longer than 15 minutes, please inform our reception staff.

We aim to give you an appointment with your preferred clinician. Where this is not possible, we will offer you an appointment with an alternative clinician.

Our aim is for you have to only have to  contact the practice once to be able to make an appointment.

If you need help with your appointment, please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs