Running late for your Appointment

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We kindly ask that all patients arrive on time for their appointments, taking travel times into account when scheduling. Each appointment is allocated a 10-minute consultation window.

We understand that occasional delays can happen. If you arrive late but within a reasonable timeframe, our reception team will check with the clinician to see if they can accommodate you. However, if the clinician cannot see you, you will need to reschedule for another day. This policy helps us minimize disruptions to the schedule and ensures fairness for all patients who arrive on time.

Please note that calling ahead to inform us of a delay does not change this policy.