Urgent Appointments

 

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The majority of our appointments are booked on the same day so please call the practice early (from 8am) each day to be able to be seen on the same day. We are aware that things come up during the day so we have a duty doctor available who is able to deal with urgent things once the rest of the routine appointments have gone. In order to request an urgent appointment on the same day (Monday to Friday 8am until 6.30pm) please:

  • phone us on 020 7479 9750, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
  • use our online request form PATCHS, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Our reception staff who are all trained care coordinators will add you to a duty doctor list and the doctor will call you back.

Please be aware if you are added to the urgent duty list the doctor can only call you back once, so keep your phone close to you.

 

Cancelling or changing an appointment

If you can’t attend your appointment, contact us as soon as possible to cancel. This is so we can offer your appointment to someone else in need.

To cancel your appointment:

 

Coming Late to your Appointment

We kindly ask that all patients arrive on time for their appointments, taking travel times into account when scheduling. Each appointment is allocated a 10-minute consultation window.

We understand that occasional delays can happen. If you arrive late but within a reasonable timeframe, our reception team will check with the clinician to see if they can accommodate you. However, if the clinician cannot see you, you will need to reschedule for another day. This policy helps us minimize disruptions to the schedule and ensures fairness for all patients who arrive on time.

Please note that calling ahead to inform us of a delay does not change this policy.

 

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs